About the Role

As a Customer Success Manager at [YourBrandName], you'll be the trusted partner for our growing customer base — guiding teams from onboarding to ongoing success. Your mission? Help them get the most value from our platform while building long-lasting relationships based on trust, clarity, and outcomes. You'll work closely with support, product, and marketing teams to champion the voice of the customer and ensure every account feels heard, supported, and empowered.

What You’ll Do

Fast answers and automated systems are foundational, but the human element is what elevates support to a memorable experience. It's found in the thoughtful tone, unambiguous clarity, and sincere care that shines through your responses. In this piece, we'll guide you on how to compose support messages that affirm customers' feelings of being heard, rather than just efficiently handled.

• Build strong relationships with new and existing customers

• Guide customers through onboarding, training, and product adoption

• Proactively identify upsell or renewal opportunities through engagement insights

• Act as the voice of the customer — advocate feedback to product and engineering

Why You’ll Love It Here

We’re building more than a platform — we’re building a place where smart, kind people do their best work and grow together. You won’t be stuck in a silo. You'll launch ideas, improve the product, and help thousands of real users every day. Work from anywhere. We believe great work doesn’t need a commute, a cubicle, or a 9-to-5 schedule.

What You’ll Bring

The secret is in the empathy, clarity, and genuine care reflected in your communication. This post will walk you through crafting support messages that ensure customers feel truly listened to and appreciated, moving beyond mere issue resolution.

• 2–4 years of experience in Customer Success or Account Management (SaaS preferred)

• Excellent communication and relationship-building skills

• Empathy, patience, and a genuine desire to help people succeed

• Familiarity with tools like Intercom, HubSpot, Zendesk, or similar

• Bonus: experience working in a startup or remote-first environment

• Bonus: understanding of customer support operations or ticketing systems

Ready to help teams support better?

Send your resume or LinkedIn profile to careers@gmail.com and tell us why you’re a fit. We’d love to hear from you! Would you like job listings for other roles like Support Specialist, Product Manager, or a Notion/Framer layout for this page?